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SAREE EDITSUIT EDITFESTIVEWEDDINGSIGNATURE COLLECTIONCRAFT AND HERITAGEREADY TO SHIPSALE
TERMS OF USE

Below are some of are common questions about orders

OVERVIEW

This website is operated by Ismaily Saree. Throughout the site, the terms “we”, “us”, and “our” refer to Ismaily Saree. We offer this website, including all information, tools, products, and services available from this site to you, the customer, subject to your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing a product from us, you agree to use our services and be bound by these Terms & Conditions, including any additional terms and policies referenced on this website.

These Terms & Conditions apply to all users of the website, including visitors, customers, and anyone accessing or using our services.
Please read these Terms & Conditions carefully before accessing or using our website. By accessing any part of the website, you agree to these terms. If you do not agree with these terms, please do not use our website or services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms & Conditions, you confirm that you are legally eligible to enter into a binding agreement under applicable laws.

You agree not to use our products or services for any unlawful or unauthorized purpose. You must not violate any applicable laws while using our website.

You must not transmit viruses, malicious code, or any other harmful technology through our website.

We reserve the right to restrict or terminate access to our services if a user violates these Terms & Conditions or engages in unlawful or abusive activity.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

At Ismaily Saree, we make every effort to display our sarees, colours, designs, fabrics, embroidery, and other product details as accurately as possible.

However, slight variations in colour, texture, or appearance may occur due to lighting conditions, photography, device screens, and the nature of the fabric.

Some sarees may feature delicate embroidery, zari work, woven patterns, or other traditional details that require careful handling.

Product images are provided to help customers understand the appearance and design of the product. Customers are encouraged to review the product description, specifications, and images carefully before placing an order.

We reserve the right to update product descriptions, images, prices, availability, and other product information when necessary.

SECTION 3 – PRICING AND AVAILABILITY

All product prices are displayed on our website and may be changed without prior notice.

If a product is unavailable or a pricing error affects an order, we reserve the right to contact the customer to clarify the issue or cancel the affected order, subject to applicable law.

Any applicable taxes, shipping charges, or additional fees will be displayed during checkout, where applicable.

SECTION 4 – ORDERS AND ORDER CONFIRMATION

When you place an order on Ismaily Saree, you agree to provide accurate, complete, and up-to-date information, including your name, shipping address, contact number, and payment details.

After placing an order, you may receive an order confirmation through email, SMS, or another available communication channel.

An order confirmation acknowledges receipt of your order and does not necessarily guarantee dispatch if further verification is required.

We reserve the right to contact you to verify order details or cancel an order in cases such as suspected fraudulent activity, incorrect pricing, product unavailability, or other legitimate reasons, subject to applicable law.

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our applicable refund policy and legal obligations.

SECTION 5 – PAYMENTS

We may offer payment methods such as prepaid online payments, debit cards, credit cards, UPI, net banking, or cash on delivery, depending on availability at checkout.

Customers must provide accurate information when completing a payment.

Online payments may be processed through third-party payment service providers. Such transactions may also be subject to the applicable terms and privacy policies of those providers.

We do not ask customers to share their UPI PIN, ATM PIN, or banking passwords with us.

An order will be processed according to the payment status and order verification requirements applicable to the selected payment method.

SECTION 6 – SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated timelines communicated on our website or during the ordering process.

Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.

Ismaily Saree cannot guarantee delivery within a specific time unless expressly confirmed by us. However, we will make reasonable efforts to assist customers in resolving delivery-related issues.

Any applicable shipping charges, delivery restrictions, and international shipping conditions will be communicated through our website or checkout process.

SECTION 7 – REFUND, RETURN AND EXCHANGE POLICY

We request customers to review our Refund & Exchange Policy before placing an order.

Due to the delicate and unique nature of sarees, our standard policy may restrict returns and offer exchanges only for eligible cases, such as receiving a damaged, defective, or incorrect product.

Customers must follow the reporting procedure and timelines specified in our Refund & Exchange Policy.

Products submitted for exchange may be required to remain unused, unaltered, and in their original packaging, with tags and accessories intact, where applicable.

A request may require photographs, an unboxing video, order details, or other reasonable evidence to help us verify the issue.

All requests will be reviewed in accordance with the applicable policy and consumer protection laws. Nothing in these Terms & Conditions is intended to limit any non-waivable rights available to customers under applicable law.

For complete details, please refer to the Refund & Exchange Policy available on our website.

SECTION 8 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not guarantee that all website content will always be complete, accurate, or current.

Product descriptions, prices, availability, and other information are provided for general shopping purposes and should be reviewed before placing an order.

Our website may contain historical information that is provided for reference purposes only.

We reserve the right to update website content, product information, and these Terms & Conditions when necessary. Where required by law, we will provide appropriate notice of material changes.

Customers are encouraged to review this page periodically for updates.

SECTION 9 – INTELLECTUAL PROPERTY

All website content, including text, photographs, graphics, logos, designs, product images, and branding elements, is owned by Ismaily Saree or used with appropriate permission, unless otherwise stated.

You may not copy, reproduce, distribute, publish, modify, or commercially use our website content without prior written permission, except where permitted by applicable law.

Unauthorized use of our brand name, logo, product photographs, or other protected content may result in appropriate legal action.

SECTION 10 – THIRD-PARTY SERVICES AND LINKS

Our website may include links to third-party websites or services, such as payment gateways, courier tracking services, and social media platforms.

These third-party services operate independently and may have their own terms, conditions, and privacy policies.

We are not responsible for the content, policies, or operations of third-party websites that we do not control. However, this does not limit any responsibility that cannot lawfully be excluded.

Customers should review the relevant terms and policies before using third-party services.

SECTION 11 – CUSTOMER INFORMATION AND PRIVACY

We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Information provided during shopping may be used for order processing, payment verification, shipping, customer support, fraud prevention, and other purposes described in our Privacy Policy.

We take reasonable steps to protect customer information. However, customers should also take appropriate precautions when using online services and protecting their account or payment information.

Please review our Privacy Policy for more information about how personal data is collected, used, and protected.

SECTION 12 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Ismaily Saree will not be responsible for losses arising from circumstances beyond our reasonable control, including courier disruptions, technical interruptions, or third-party service failures.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Customers should contact our support team if they experience an issue with an order so that we can review the matter and provide appropriate assistance.

SECTION 13 – PROHIBITED USES

You must not use our website:

  • For any unlawful or fraudulent purpose.
  • To violate applicable laws or regulations.
  • To infringe our intellectual property rights or those of others.
  • To submit false, misleading, or fraudulent order information.
  • To upload or transmit malicious code or interfere with website security.
  • To misuse our website, services, or customer support channels.

    • We reserve the right to take appropriate action against prohibited activities, subject to applicable law.

    SECTION 14 – GOVERNING LAW

    These Terms & Conditions are governed by the laws applicable in India.

    Any dispute arising in connection with the use of our website or services will be handled in accordance with applicable Indian law and the jurisdiction of competent courts, subject to applicable consumer protection laws.

    Nothing in this section limits any rights or remedies available to consumers under applicable law.

    SECTION 15 – CHANGES TO THESE TERMS & CONDITIONS

    We reserve the right to revise or update these Terms & Conditions when necessary.

    Updated terms will be published on this page, along with a revised effective date where appropriate.

    Your continued use of our website after updated terms are published will be subject to the revised terms to the extent permitted by law.

    We encourage customers to review this page periodically.

    SECTION 16 – CONTACT INFORMATION

    If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us using the details below.

    Brand Name: Ismaily Saree
    Website: https://ismailysaree.com
    Email: Info@ismailysaree.com
    Phone / WhatsApp: Please use the official contact number displayed on our website.

    We will make reasonable efforts to respond to customer enquiries and help resolve concerns.

    Thank you for choosing Ismaily Saree. We appreciate your trust and look forward to being part of your special moments.